BUSINESS HOURS
Mon-Fri 6-9am & 1-5pm CST | CLOSED Sat/Sun + Holidays
We do our best to return messages in 2 business days.

FEEDBACK
View all recent feedback inside our Etsy shop:
http://www.etsy.com/people/appleberryink/feedback

FAQs

Q: Can I see my colors on an invitation before ordering?
A: Yes! We can send you a digital proof of an invitation using your colors, before you decide to order. Just email Teresa at ts@appleberryink.com

Q: Is Appleberry Ink on social media?
A: Yes!
- Facebook: www.facebook.com/appleberryink
- Twitter: www.twitter.com/appleberryink
- Blog: www.appleberryink.wordpress.com
- Instagram: www.instagram.com/appleberryink
- Pinterest: www.pinterest.com/appleberryink

Q: Can you change the colors shown on the invitation?
A: Yes, any color can be changed.

Q: Can I use a color that’s not on your swatch chart?
A: Yes, but we can’t guarantee an exact match, we can only try to come close.

Q: What can be printed on the back?
A: No, they're the same price whether you have something printed on the back or not.

Q: Is there a cost difference between the types of paper?
A: No, they’re all the same price.

Q: Can I request a font that you don't have?
A: Yes, we can purchase a font for you, but you will be charged for it.

Q: Can you print foreign text?
A: Yes, you just need to provide the text in a Word document.

Q: Do you proofread the invitations?
A: No, you are solely responsible for proofreading.

Q: What is the turnaround time for invitations?
A: The whole process can take about 3-5 weeks, depending on how many customers we are currently working with and how fast you approve proofs. The more changes you request, the longer it will take.

Q: When should wedding invitations be sent out?
A: 6-8 weeks on average, earlier for destination weddings or weddings that have many out-of-town guests.

Q: Do you offer save-the-dates, thank you cards or other stationary?
A: Yes, any of the designs can be converted into something other than an invitation.

Q: Do you offer programs, escort cards, table numbers, favor tags and seating charts?
A: Yes.

Q: When should I send my wedding day information (for programs, place cards, etc.)?
A: At least 4 weeks for U.S. residents. We want you to have the items at least 2 weeks before your event to allow for any troubleshooting if needed.

Q: Do you offer custom designs?
A: Yes, for an additional design fee.

Q: Do you ship outside the U.S.?
A: Yes

Q: Is there sales tax?
A: Only to Minnesota residents, 6.75%.

Q: Can I get a printed sample of what my invitation looks like?
A: Yes, for a separate fee. You always receive free digital proofs.

Q: What kind of printing is used?
A: Digital offset. Final printed products have bright, long-lasting colors. This process offers the quality of traditional offset printing without the high cost.

Q: What weights are the different papers?
A: 90 lb white linen texture, 100 lb off-white metallic pearl and 100 lb white 100% post-consumer recycled matte.

COLORS
Colors may vary slightly depending on the type of paper and can be changed on most designs. There is a sample pack available for purchase - these are random samples, not all wedding invitation designs are available. See "Samples" category to the right for more details.

PAPERS
Different papers are used for the invitations and the 'wedding day items'.

Invitation paper choices:
White linen texture
Off-white metallic pearl
White 100% recycled matte
Natural white watercolor texture
Premium smooth matte

The "linen texture" has the appearance of a linen tablecloth texture. The "metallic pearl" has a shimmery, pearlescent, off-white look. The "100% recycled matte" paper has a soft smooth finish with random small specks.

Wedding day paper choices:
80 lb. white smooth cover stock
80 lb. ivory smooth cover stock
98 lb. off-white metallic pearl cover stock

PAYMENT
Payment is made through PayPal or credit card (through PayPal).

ECO-FRIENDLY & AFFORDABLE
Free Direction Card, Reception Card and Accommodation Card by using the space on the back of your invite! These wedding invitations only need 1 invite, 1 envelope and 1 RSVP card, requiring very minimal paper. The RSVP postcard option can eliminate the need for an RSVP envelope! The RSVP postcard also saves you money on postage!

SHIPPING
Your order is packaged well and with care so it should arrive safely. Appleberry Ink uses USPS Priority Mail. Once it's shipped it should arrive to you in 2-3 business days. All packages are insured, so if you don't want insurance for any reason, please let us know. Also, any packages valued over $200 should not be left on your doorstep. If you are not home to receive the package it may be at your nearest Post Office and they should leave a note at your doorstep. Appleberry Ink is not responsible once the package is in the hands of USPS.

INTERNATIONAL ORDERS
International shipping generally costs $40. Please allow extra time for packages to be held in customs. Even though it is estimated that it will take 6-10 business days for shipping internationally, it may take even longer if customs holds onto the package. Please let us know if you want a package shipped via FedEx, this may cost extra, but it's said that they won't be held in customs as long.

CUSTOMS FEES
Most countries have custom fees or taxes, please be aware of this when you order.

CANADIAN CUSTOMS INFO
This link may be helpful for those ordering from Canada.
http://www.cbsa-asfc.gc.ca/import/postal-postale/menu-eng.html

REFUNDS AND EXCHANGES
Because the products in this shop are customized, returns and exchanges are not available.  You (the customer) are responsible for any reprinting that needs to be done if you have approved the digital proofs. If colors are a concern order a sample pack from our shop or order a custom printed proof of your invite. Colors are not guaranteed to be an exact match, but we will try and come as close as possible. Custom design fees and map illustration fees are not refundable if you choose not to use them after they've already been designed. If your package is damaged in transit you need to bring the damaged box and contents to USPS and submit a claim so that your order can be reprinted. 

SAMPLES AND CUSTOM DESIGN NOTICE
Sometimes the printing company sends a few extra invitations and RSVP cards from your order. In such case Appleberry Ink puts 2 of them in our portfolio and may use the last one as a sample. If you'd rather not have us send yours out please alert us and we will only keep them in the portfolio. By using extra printed invites it lowers the cost of the sample pack and allows customers, like you, to see certain designs.

If you have a custom design made it may be offered later for other customers to purchase, but your information will be changed before it's posted online. This keeps the cost down for custom designs. If you want a one-of-a-kind design it will cost $125.

PRIVACY POLICY
Your information and photos will not be shared with anyone and will only be used for processing your orders. We will always request your permission before posting any of your photos on the Internet as examples of the work we provide. The only exception is the sample pack that may include 1 or 2 of your invitations (typically sent out after the date of the event) and you have the right to ask for those not to be sent out. Appleberry Ink cannot be held responsible for anything if you do not submit such a request.

Appleberry Ink will not sell, rent or trade the personal information you provide online. We will not send users of any promotional marketing materials or newsletters unless requested. The only e-mail communication a user receives is in response to your inquires or questions about the job.

Appleberry Ink may disclose personal information to third parties without your consent for any of the following reasons: to comply with any law, regulation to court order; to cooperate with government investigations; or to enforce or protect the rights of Appleberry Ink.

Appleberry Ink may contain links to and from other websites and is not responsible for the privacy practices of those websites. Appleberry Ink encourages you to read through the privacy practices of those websites.

TERMS & CONDITIONS
Before using Appleberry Ink’s services you must agree to the terms and conditions stated below. By using Appleberry Ink’s services, you are agreeing to the terms and conditions stated below. If you do not agree you will not be permitted use.

You agree to use the site only for lawful purposes. You agree not to take any action that might compromise the security of the site, render the site inaccessible to others, or otherwise cause damage to the site or the content. You agree not to add to, subtract from, or otherwise modify the content, or attempt to access any content that is not intended for you. You agree not to use the site in any manner that might interfere with the rights of third parties. You understand and agree that you are personally responsible for your behavior on the site. Appleberry Ink will decide whether you've breached any of the above restrictions.
We have the right to refuse service we believe to be illegal, breach our terms & conditions, violate the rights of any third party or are otherwise objectionable to us. We are not liable for not fulfilling such orders.

LIABILITY
Other than the Guarantee below, Appleberry Ink makes no express or implied warranties, representations or endorsements whatsoever with respect to the site, the service or the content. Appleberry Ink is not liable for any damages due to failure to make edits, delays in producing the final product or any technical problems, which include loss & destruction of digital files. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, some of the above limitations may not apply to you. In such states, Appleberry Ink’s liability is limited and warranties are excluded to the greatest extent permitted by law, but shall, in no event, exceed $100.

Appleberry Ink may modify or discontinue any design or service without notice; we are not liable for any modifications to the services.

Appleberry Ink is not responsible for mistakes missed in the proofing process by the client. Proofreading is the sole responsibility of the customer. Colors are not guaranteed to match your monitor screen, if you want to ensure color accuracy you must purchase a custom printed proof before the entire order is printed.

We will do our best to deliver your order within the time stated for the service. All time periods are estimates, refer to working days and do not include weekends (Saturdays & Sundays). We accept no liability for loss or damage suffered due to late delivery or non-delivery caused by a third party. Note that all pricing listed is per photo unless otherwise noted.

GUARANTEE
Appleberry Ink’s goal is to produce consistent high-quality results according to each customer's order specifications. We are not required to redo orders that are unsatisfactory as a result of a customer's failure to include clear and complete instructions. If additional instructions are received after our quote and/or proof has been submitted, we may find it necessary to increase the quoted price to cover the increased work required. Credits or refunds will not be issued once the proof has been approved and the customer has paid for our services unless we determine, at our sole discretion, that we were unable to complete the work in accordance with the customer's instructions. This policy is required because of the distinctly subjective element to customized invitation design. Once we deliver the product to the customer, it is impossible to prevent a customer from using them or making copies.

COPYRIGHT
Under Federal copyright law, it is illegal for people to reproduce images and photographs unless they own the copyright or are authorized by the copyright owner. The copyright owner is the person who created the image or took the photograph. By submitting an image or photograph to Appleberry Ink for service, you are representing that 1) you are either the owner of the image/photograph or have the owner's permission to use/edit/reproduce the image/photograph; and 2) that you as the owner or with the owner's permission grant permission for Appleberry Ink to use/edit/reproduce the images. You are solely responsible for any copyright violations that may occur as a result of your activities or use of services provided by Appleberry Ink, and will indemnify and hold Appleberry Ink harmless for same.

The Appleberry Ink name and logo are trademarks or service marks of Appleberry Ink. You are prohibited from using any of the marks, logos or slogans appearing throughout the site without permission from the trademark owner, except as permitted by applicable law.

*I (the user/customer of Appleberry Ink) certify that I am the copyright holder or have permission from the original photographer & reserve the right to legally submit the following photo(s) to Appleberry Ink. I have read through and agree with all of the Terms & Conditions of Appleberry Ink and will abide by their rules & regulations.